Legals and Privacy


Out Now Terms and Principles Statement

These are the standard terms of business for the provision of Consultancy Services by Out Now ("ON"), a business incorporated in the Netherlands (registered Chamber of Commerce - Kamer van Koophandel).

1. Definitions

1.1 "Business Day" means a day (not being a Saturday or Sunday) on which banks are open for general banking business in Amsterdam;

"Client" means the organisation contracting with ON for the provision of consultancy services;

"Contract" means the contract formed by the Agreement of the Client to work with ON;

"Deliverables" means those items identified as such in the Terms of Engagement (if any) to be provided by ON to the Client in the course of delivering the Services;

"ON" means Out Now;

"ON Terms" means these standard terms of business;

"Services" means the work to be undertaken by ON for the Client as described in any Terms of Engagement and, where reasonably forming part of the agreement, communications specifically relating to Services to be provided by ON (such as email, email attachments, costed proposals);

"Terms of Engagement" means written materials provided to the Client by ON, incorporating these ON Terms, which outlines the nature of the Services, the deliverables to be provided, the fees payable and the timeframe for completion of the Services, where such communication can include emails clearly specifying Work to be undertaken and related contents of any referred-to documents created by ON for the purposes of engaging with Client in the provision of ON services;

"Work" means any activity performed by ON in relation to the Services;

"Working Days" means Monday to Friday excluding bank or public holidays.

2. The Services

2.1 ON will provide the Services to the Client on, and subject to, the ON Terms and any Terms of Engagement. ON will not start providing the Services until ON has received written acceptance of the Terms of Engagement by an authorised representative of the Client. By accepting the Terms of Engagement, the Client also agrees to be bound by these ON Terms to the exclusion of all other terms and conditions (including any terms or conditions which the Client purports to apply under any purchase order, confirmation of order, specification or other document). The Terms of Engagement, once signed and returned by the Client, shall, together with these ON Terms, form the contract between ON and the Client.

2.2 In accepting the Terms of Engagement, the Client authorises ON to proceed with all relevant preparations for providing the Services, including but not limited to purchase of materials and booking venues (if required).

2.3 ON shall provide the Services using reasonable skill and care.

2.4 In providing the Services, ON shall use its reasonable endeavours to give sound advice based on the information available, but the Client will remain wholly responsible for determining matters of policy or action related to that advice.

2.5 The Client acknowledges and agrees that, in order for its personnel to derive benefits from the Services, such personnel will be required to make such commitment as is appropriate to the Services being provided.

3.Terms of Engagement and fees

3.1 The Terms of Engagement will, unless otherwise stated, remain capable of acceptance by the Client for a period of 90 days from the date thereof. The rates for fees and materials are subject to review from time to time, but ON will give one month's notice of its intention to change the charging basis for current and continuing projects.

3.2 The fees set out in the Terms of Engagement are based on ON's understanding of the Client's requirements as set out in the Terms of Engagement. ON reserves the right to make additional charges for:

3.2.1 staff time spent in excess of those estimated in the Terms of Engagement as a result of any delays caused in delivery of the Services due to any act or omission of the Client;

3.2.2 staff time spent travelling to the venue in excess of two hours in either direction;

3.2.3 staff time for planning or other meetings requested by the Client in addition to those allowed for in the Terms of Engagement;

3.2.4 any services or materials requested in writing by the Client that ON agrees in writing to provide and that are additional to those allowed for in the Terms of Engagement, which shall then become part of the Services.

3.3 ON may also charge the Client for reasonable expenses incurred by ON in the provision of the Services including, where necessary:

3.3.1 travel, accommodation and subsistence (mileage to be charged at 50 eurocents per kilometre);

3.3.2 all bought-in goods, services and sub-contracted items referred to in the Terms of Engagement as being necessary and charged for separately from the fees quoted in the Terms of Engagement.

3.4 Value Added Tax ("BTW" in the Netherlands), where applicable, will be payable by the Client on all fees and expenses at the rate in force at the date of invoicing. All prices are quoted exclusive of Value Added Tax.

3.5 ON will issue invoices in accordance with the terms stated in the Terms of Engagement. If not otherwise specified, invoices will be issued for payment within 21 days of date of invoice by which time cleared funds must be received into the ON bank account in the Netherlands. Late payment penalties may apply. Depending on the nature of the work, ON may issue invoices at the beginning of a piece of work, on a progress basis, at the end of each discrete piece of work or at the end of each month. If the Client delays planned progress on provision of the Services, ON reserves the right to submit interim invoices. ON will also submit invoices in respect of any additional work carried out as referred to in Clause 3.2.

3.6 All invoices will be paid by the Client within 21 days of date of invoice. ON reserves the right to charge the Client interest and costs of recovery.

3.7 Where a refund is due to a Client and such is caused at the fault of the Client, ON reserves the right to deduct any administrative bank/ credit card charges from such refund.  Where the refund is necessitated at the fault of ON, no such deductions shall be made.

4. Cancellation and postponement

4.1 ON reserves the right to charge project work cancellation fees it considers reasonable in the circumstances. Unless otherwise specified in the Terms of Engagement, ON reserves the right to charge for events (including but not limited to courses, workshops, presentations or seminars) cancelled or postponed by the Client. Such charges will be in accordance with the following schedule (percentages refer to percent of fees relating to the relevant event) to be paid as a cancellation or postponement charge:

Number of Working Days before the work commences
29 or more     28 or fewer      5 or fewer
One-day event (or shorter) 25%          50%         100%
Two or more days   40%         80%         100%

4.1.1 Regard must also be made to the specific terms of 9.7, 9.8. 9.9 and 9.10 - which cover credit notes for pre-paid consideration and standard payment terms for project and retainer work.

4.2 In addition, the Client will bear the full cost of any fees or expenses incurred by ON for cancellation of venues and, except in cases where the Client has paid a 100% cancellation or postponement charge, for non-returnable goods and services bought or contracted for the event or events.

4.3 Where an event is postponed, the Client will be liable for the full fee for that event quoted in the Terms of Engagement when eventually held, in addition to the postponement charge set out in clause 4.1.

4.4 For the avoidance of doubt, the start date of the Work is not the start of the event but the start of when the Work commences and will be set out in the Terms of Engagement.

5. Copyright

5.1 Other than in respect of information that the Client has supplied to ON, ON shall, as between ON and the Client, own all copyright and any other intellectual property rights throughout the world subsisting in the contents of the Terms of Engagement and in all work produced by ON in the course of provision of the Services in whatever form or media (including, without limitation, the Deliverables) ("Work") unless otherwise indicated in the Terms of Engagement as "Client Materials".

5.2 If the Client requires ON to incorporate any material into the Work and supplies ON with such material, the Client warrants that:

5.2.1 the proposed use or incorporation of such material will not infringe any third party's intellectual property rights;

5.2.2 where the Client is not the owner of all copyright or other intellectual property rights in such material, the Client has received all necessary consents and licences for the proposed use by ON of such material; and

the Client will indemnify and keep ON fully and effectively indemnified against all costs, claims, demands, expenses and liabilities of any nature arising out of or in connection with any breach of the warranty in this clause.

5.3 Subject to Clause 5.4, the Client agrees that it shall not copy or amend the Work or do or authorise any other act that may infringe or devalue ON's copyright or other intellectual property rights.

5.4 The Client may, subject to the last sentence of this clause, make a reasonable amount of copies of the Work (or part of the Work) for distribution to its own personnel and strictly for internal business purposes only. The Client shall ensure that each such copy of the Work (or part thereof) shall bear a statement acknowledging its source. The Client shall have no right to make any copies of any Deliverables on which ON does not own the copyright.

6. Sub-contractors

6.1 ON shall be entitled, in its absolute discretion, to appoint sub-contractors to provide all or part of the Services.

6.2 If the Client nominates sub-contractors to work with ON in the provision of the Services, the Client shall be responsible for such nominated sub-contractors. ON reserves the right to withdraw co-operation from any nominated sub-contractors if the performance or actions of such persons or organisations prevents ON fulfilling its obligations under the Terms of Engagement and these ON Terms.

7. Client's obligations

7.1 The Client will ensure that its staff, contractors and other suppliers co-operate fully with ON and cause no delay.

7.2 Whilst ON's employees or sub-contractors are working on the Client's premises, the Client will ensure the health and safety of those people. The Client will indemnify ON and keep ON indemnified against all losses, damages and expenses incurred or suffered by ON in connection with any and all claims made in respect of any injury, death or loss suffered by those employees or sub-contractors as a result of working at the Client's premises.

7.3 Clients will not, either during the provision of the Services or thereafter for a period of one year, directly or indirectly, offer employment or assignments to any of ON's employees or sub-contractors or solicit or procure their employment by any other company, organisation or individual with which the Client is connected.

8. Confidentiality and data protection

8.1 Both during and after the provision of the Services, both parties shall keep confidential any information of the other party that is obtained in connection with the provision of the Services and that is clearly designated as 'confidential' or that is by its nature clearly confidential. Neither party shall use such information except in connection with the Services nor divulge it to any third party without the prior written permission of the other party.

8.2 The provisions of this clause 8 shall not apply to any information disclosed by a party ("Disclosing Party") that:

8.2.1 is in, or comes into, the public domain (except as a result of a breach of these ON Terms);

8.2.2 was already in the possession of the Disclosing Party at the time of its receipt from the other party;

8.2.3 is received by the Disclosing Party from a third party who was not under a legal obligation of confidentiality with respect to it;

8.2.4 is required by law to be disclosed by the Disclosing Party.

8.3 The Client and ON shall observe the requirements of any applicable data privacy legislation in relation to information regarding identifiable living individuals ("Personal Data").

8.4 Where ON discloses to the Client any Personal Data, the Client acknowledges that, for the purposes of data privacy legislation, it is the "Data Controller" in relation to those Personal Data and the Client will:

8.4.1 not keep such Personal Data longer than is necessary to fulfil the purpose for which it was collected;

8.4.2 take all reasonable steps to safeguard the security of such Personal Data;

8.4.3 exercise discretion over the access given to such Personal Data within the Client organisation;

8.4.4 take all reasonable steps to ensure that those given access to such Personal Data understand and respect the need for confidentiality regarding the Personal Data;

8.4.5 and the Client shall indemnify and keep ON fully indemnified against all costs, claims, demands, expenses and liabilities of any nature arising out of or in connection with any breach of this clause 8.

8.5 The Terms of Engagement shall be treated as confidential information for the purposes of this clause 8.

8.6 Data protection and GDPR compliance:

8.6.1 All respondents in Out Now's global LGBT Research Panel are double opted-in volunteers who indicated at the time of (double) opting-in that they wished to join the Panel to contribute for research projects, such as the one being discussed in this proposal. Since being established in 1992, ON has always placed the highest priority on protecting the data of our research participants. This is undertaken in a range of ways, including never sharing any personally identifying data with outside organisations. ON makes clear to all opted-in respondents that their personal details are not shared with any other organisations. Individual data responses do not leave ON controlled systems and all findings are reported in the aggregate.

8.6.2 ON protects and retains at all times rights over individual respondent data, including:
- the right for individual respondents to opt-in / opt-out of the ON LGBT Research Panel database
- the right for individual respondents to request a complete record of all data ON holds on any individually identifiable respondents
- the right for individual respondents to request full deletion of all their supplied data in all ON systems. 

8.6.3 ON always uses encrypted connections when undertaking all actions online. Since the 2003 introduction of the CAN-SPAM legislation in the US market, all emails sent by ON as part of our Panel work have always included easy one-click opt-outs.

8.6.4 In early May 2018, Out Now introduces/d a new GDPR page on the main website, the link for which will be shared with all members on our Panel to be contacted to invite them to request a full report of any information we hold on them. This link also is to provide an additional simple opt-out from our database, including removing all data we hold on them, as part of meeting our compliance requirements under EU GDPR legislation.


9. Term and termination

9.1 The Contract will commence on the date that ON receives written notice accepting Terms of Engagement from the Client and shall continue in full force and effect until the Services have been completed, subject to earlier termination pursuant to Clauses 9.2 and 9.3.

9.2 Either party may terminate provision of the Services immediately by notice in writing to the breaching party if the breaching party:

9.2.1 is in irremediable breach of its obligations or, in the case of a remediable breach, such breach has not been remedied within 14 days of receipt by the breaching party of a notice from the other party specifying the breach and requiring its remedy; or

9.2.2 enters into voluntary or compulsory liquidation, or compounds with or convenes a meeting of its creditors, or has a receiver or manager or an administrator appointed over any part of its assets, or ceases for any reason to carry on business, or takes or suffers any analogous action which in the opinion of ON means that the Client may not be able to pay its debts.

9.3 ON may terminate provision of the Services at any time if:

9.3.1 it has given the Client three months' notice in writing; or

9.3.2 the Client attempts substantially to alter the scope or definition of the Services without ON's prior written agreement.

9.4 On termination, ON will be entitled to be paid all fees and expenses incurred or accrued and payable by the Client as at the date of termination or cancellation of the Services. In the case of termination by ON pursuant to Clause 9.2, the Client will be deemed to have cancelled the Services and will be liable to pay a cancellation charge as specified in Clause 4.1, if applicable.

9.5 On termination, each party shall immediately return to the other party all property of the other party in its custody, possession or control.

9.6 Clauses 1, 4, 5, 7.3, 8, 9, 10, and 14 shall survive expiry or termination of this Agreement howsoever caused and shall remain thereafter in full force and effect after termination.

9.7 Payment terms: Standard terms are 21 days for payment (nett) of invoice. This period shall be measured from the date of invoice and payment should be in ON's bank as cleared funds not later than 21 days from this date. These terms can be varied in writing between ON and the client. Late payments may be subject to a 7% late payment fee to be levied per month (or part-month) on the total amount owing for any invoice where payment is not received within the agreed period.

9.8 Project pre-payments and payments-in-advance are consideration for entering into a project.

9.9 Material changes and cancellations: Should a client later cancel a project, or should an agreed project become unable to proceed for any reason, then any pre-paid amounts for the project, or relevant part thereof, will be allocated a credit note from ON, for the client involved, to use as credit on a similar value of ON services in the future. Third party project pre-payments not yet expended can be refunded, less any related expenses and also less an administration fee of 5.5%.  

9.10 Where circumstances change or information not previously known to ON becomes known which in the opinion of ON changes the basis on which the project was intended to proceed, ON reserves the right to not proceed further with the agreement or to treat an agreement as not having existed. Any monies pre-paid will be credited to client as a credit note on future work.

10. Warranty and liability

10.1 Nothing in these ON Terms shall exclude or limit ON's liability for any liability that cannot be excluded by law.

10.2 Subject to Clauses 10.1 and 10.3, ON's liability arising under or as a result of the provision of the Services whether in contract, tort, breach of statutory duty or otherwise is limited to the fees actually paid by the Client to ON for such Services.

10.3 ON will not be liable for any indirect or consequential loss, loss of business, profit, revenue, data or goodwill, nor for lost or wasted management time or employee time of the Client.

10.4 Any condition, representation or warranty that might otherwise be implied or incorporated within these Terms by reason of statute or common law or otherwise is hereby expressly excluded.

11. Force majeure

ON has no liability to the Client if ON is unable to provide all or a part of the Services in accordance with the Terms of Engagement or otherwise as a result of circumstances beyond ON's reasonable control, including without limitation, war, strike, lockout, industrial disputes, riot, civil commotion, acts of Government, fire, blockade, accident, natural catastrophe, disaster.

12. Waiver

No delay, neglect or forbearance by either party in enforcing any provision of the Terms of Engagement or these ON Terms shall be deemed to be a waiver or in any way prejudice any rights of that party.

13. Rights of third parties

Nothing in these ON Terms or the Terms of Engagement confers or purports to confer on any third party any right to enforce any of the Terms of Engagement or these ON Terms.

14. Governing law and jurisdiction

These Terms and the Terms of Engagement are governed by and construed in accordance with the laws of the UK, and are subject to the exclusive jurisdiction of the UK courts.

15. Entire agreement

15.1 These ON Terms together with defined Terms of Engagement materials constitute the entire agreement between ON and the Client in relation to the Services, and supersede all earlier communications. Each party acknowledges that it has not relied on any commitment, representation or warranty in entering into the Contract, other than those expressly set out in the Contract. No amendment or other variation to these ON Terms by the Client will be effective unless it is in writing, is dated and is signed by a duly authorised representative of ON and the Client.

15.2 If there is any conflict between these ON Terms and the Terms of Engagement, these ON Terms will prevail.

16. Notices

16.1 Any notice permitted or required under these ON Terms will be given in writing and shall be effectively served if delivered by hand or sent by first-class or airmail post to ON at its usual address and, in the case of the Client, to the last known or usual address. Any notice personally delivered shall be deemed to have been received at the time of delivery. Any notice sent by post shall be deemed to have been delivered five Business Days after posting.

16.2 In cases where the Terms of Engagement specify nominated representatives of the parties, all notices shall be addressed to such representatives. 

17. Principles

17.1 Discrimination - As an LGBT-owned business, ON is strongly committed to non-discrimination and diversity, both in our own teams as well as in those firms we may engage with. This includes without limitation the following: skin colour, ethnic background/race, age, gender identification, sexual orientation, pregnancy, ethnicity, disability, religion, political affiliation, trade union membership, nationality, indigenous status, medical condition, HIV status, social origin, social or marital status and union membership.

17.2 Health & Safety - We believe that a healthy and safe working environment for employees, consultants or others who might be affected by our activities is a vital output of our work and we pursue and operate in accordance with relevant  international standards and national laws.

17.3 Environment - ON is passionately committed to furthering the sustainability of a healthy environment. As well as complying with all relevant legislation and international standards, we seek to leave the environment in the best conditions possible and we endeavour consistently to ensure our work does not cause directly identifiable negative outcomes for the environment to the fullest extent we are able to. We apply tools where available such as air and/or water filtration systems to ensure the immediate working environment experienced by our team members is as healthy as we can make it.

17.4 Child Labour - ON has a strict policy against the employment of persons under the age of 18.

17.5 Forced Labour - ON uses only fair labour principles in all our dealings with employees and contractors. We never use any form of forced, bonded, compulsory labour, slavery or human trafficking. Our employees and suppliers are always free to end their relationship with us with reasonable notice.

17.6 Working Conditions - ON works mainly with consultants who are encouraged to set their own working hours as they work with us to deliver the work we have contracted to deliver for our clients. No consultant working for or with ON is required to work at times they choose not to. Full-time employees are always free to take vacations no less than 3 weeks per year fully paid each year or longer by mutual agreement. Every employee and consultant is encouraged to have at least one day off per week free of working for ON projects/tasks. ON adheres to all local working condition legal requirements in the places we deliver our services and we consistently seek to achieve the highest possible standards of respect for all those who are part of the ON team.

17.7 Anti-bribery, Corruption and Individual Conduct
ON does not tolerate nor ever enter into any bribery discussion, transaction or offers to or from employees, customers, suppliers, organisations or individuals. Our anti-bribery policy is encapsulated in our commitment to the principle of zero tolerance to any form of bribery or corruption within our organisation, including facilitation payments. Our employees, consultant and suppliers are aware of our anti-bribery policy and the need for them not to breach this policy. Failure to do so would result in termination of the relationship. We act in compliance with all applicable international standards and laws on fraud and money laundering and closely monitor all transactions with which our business is part of to monitor compliance by all parties involved.

17.8 Notification of these policies and conditions - ON makes this document available to all team members, new clients, suppliers or employees to advise them of the standards we require in the conduct of ON operations.